Terms & Conditions of Service
At Innova Property & Cleaning Services, we aim to provide a professional, transparent and reliable cleaning service.
Our service terms may vary depending on the type of cleaning service booked, as each service has different requirements, equipment, processes and service conditions.
Please select the relevant service below to review the applicable Terms & Conditions.
Residential Cleaning
Terms applicable to regular and recurring residential cleaning services, including booking conditions, service frequency, access, cancellations, additional hours and Innova-managed cleaning equipment and supplies.
View Residential Cleaning Terms
End of Tenancy Cleaning
Terms applicable to End of Tenancy cleaning services, including property access, condition of the property, service scope, additional work and cleaning result expectations.
View End of Tenancy Cleaning Terms
Carpet & Upholstery Cleaning
Terms applicable to professional carpet and upholstery cleaning, including stain treatment, pre-existing damage, furniture movement, drying times and expected cleaning results.
View Carpet & Upholstery Cleaning Terms
Deep Cleaning
Terms applicable to one-off and deep cleaning services, including service scope, property condition, additional cleaning time and specialist treatment limitations.
Commercial Cleaning
Terms applicable to commercial and workplace cleaning services, including agreed cleaning specifications, site access, service schedules, equipment, consumables and service management.
View Commercial Cleaning Terms
Important Information
The Terms & Conditions applicable to your booking are determined by the service confirmed in your quotation, booking confirmation or service agreement.
By confirming a booking or allowing Innova to commence the agreed service, you acknowledge and accept the Terms & Conditions applicable to the service booked.
If you are unsure which Terms & Conditions apply to your service, please contact Innova before confirming your booking.